Login problems discovered and reported on November 20 and 21 by LPS MLS Solutions have been fixed according to an email from the firm.
"We are pleased to report that all users should now have all access restored without any required actions by local ISP, the MLS, or the member," an email NNRMLS received Friday morning said. The email indicated that while the issue was resolved within hours of discovery-on November 20-for the majority of Paragon users, a limited percentage of users were unable to log into Paragon until November 22.
The firm's vice president of customer care wrote that LPS staff felt terrible about the experience.
If you have questions or concerns please contact the NNRMLS staff via phone (775) 823-8838 or via email email@example.com.
If you want more context on this issue continue reading our original post below.
Original Post Published November 21:
Beginning November 20, and extending into Thursday, LPS MLS Solutions reported service interruption(s) were affecting Paragon and other MLS services that the firm provides.
This means that you might not be able to reach the Member Launchpad login screen, or if you do successfully reach it and log in you might not be able to get to Paragon 5 by clicking on the Paragon button in the Launchpad.
LPS indicated that this issue would not affect all of the NNRMLS Membership, consequently if you can log into the Member Launchpad and Paragon then you can disregard this post.
NNRMLS is working on a reliable workaround for this issue and we would encourage you to contact our staff at 823-8838 or via email at firstname.lastname@example.org so we can help you with this issue.